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Our Quadruple Guarantee

Your Keratia piece of jewellery is going to be passed from generation to generation.

Your satisfaction is our prime concern and you must feel confident when placing your order with Keratia. This is why we have developed our quadruple guarantee.

If you have any queries, we will be happy to answer them individually at : shopping@keratiareplicadiamonds.com

THE KERATIA UNLIMITED GUARANTEE ON THE STONE

Your stone is fully guaranteed in all aspects and Keratia takes the commitment to replace the stone in the unlikely event of a problem.  There is no time limit to this guarantee.  The new stone is free of charge; there will be a nominal remounting charge of the new stone. 

All shipping costs are to be borne by the client.

THE KERATIA GUARANTEE ON THE MOUNT : 2 YEAR GUARANTEE

We certify that the Keratia mounts are in 18 carat gold.  The mount is covered by the normal commercial guarantee of one year.  Keratia are happy to offer to you one extra year guarantee, in total a two year guarantee on the mount.  This guarantee does not cover accidental or intentional damage to the mount.  See our care and clean section on how we expect you to look after your jewellery.

All shipping costs are to be borne by the client.

THE KERATIA MONEY BACK GUARANTEE : 21 DAYS PLUS POSSIBILITY OF EXTENSION

Keratia gives you a period of 21 days (i.e. 15 working days) after reception to inspect and try on your new  piece of jewellery.  However, if you do not like the piece of jewellery, we would appreciate it that you let us know as soon as possible and not wear the jewellery any further.  You can then return the jewellery to us and the cost of the order will be promptly reimbursed to you.

On your request, Keratia can give you an extension of the 21 days money back guarantee : a typical example would be that you order a ring well in advance for a particular day : Christmas, an engagement, a birthday, Valentine's Day... and you are going to offer the piece of jewellery later than 21 days after reception.  You just need to send an email to us and let us know and the guarantee will be extended.

THE KERATIA COMPLIMENTARY RING SIZING

Keratia offers you the possibility to select your ring size from the standards used in your country of origin. There is nothing more satisfactory than having a ring of the right size.  However, if the ring that you have ordered and received does not perfectly fit your finger, we will happily proceed to an additional complimentary re-sizing of your ring.

All shipping costs are to be borne by the client.